You've got a tooth that started aching over the weekend. Or you're on your lunch break, finally getting around to booking that cleaning. You call your dentist, and it rings, and rings, and goes to voicemail.
We never liked that. When you call Arts Family Dentistry, you have a reason — a question, a problem, a change to your schedule — and waiting until Monday morning for a callback isn't good enough. So we fixed it.
The problem with a ringing phone
Here's the honest truth about a busy dental office: there are moments when every one of us is already helping a patient. We're mid-cleaning, walking someone back for an X-ray, or on the other line. The phone rings anyway. During the lunch hour, after we've closed for the evening, and on weekends, calls used to slip through to voicemail.
And most people don't leave a voicemail. If you've got a toothache, you don't want to leave a message and wait — you want an answer. We understand that completely. We just couldn't be in three places at once.
Meet the teammate who answers when we can't
To close that gap, we added an AI dental receptionist named Ashley, built by Fortify Practice.
Ashley answers our phones around the clock — during the rush, after hours, and on weekends — so a real, helpful answer is always a phone call away. She isn't a clunky "press 1 for…" menu. She holds a normal conversation, understands what you need, and takes care of it:
- She books and reschedules appointments on the spot. Ashley checks our live schedule and puts your appointment into our system while you're still on the phone, so there's no waiting for a callback.
- She speaks English and Spanish, whichever you're more comfortable with.
- She answers the everyday questions — whether we're open, if there's an opening this week, what to do about a problem that just came up.
- When a call really needs one of us, she hands it off. Anything that needs a human touch comes straight to our team.
What this means for you
It's simple: when you call Arts Family Dentistry, you get an answer — not a voicemail box, not "please call back during business hours." Whether it's 2 in the afternoon or 10 at night, you can get your question answered and your appointment booked in a couple of minutes.
For patients with busy days — which is all of you — that means you can finally take care of your dental to-do list whenever you actually have a free moment, not only during the hours you're also at work.
Your front desk didn't go anywhere
We want to be clear about one thing: the friendly people you know at our front desk are still right here. Ashley didn't replace anyone. She simply catches the calls we physically couldn't get to before, so no patient is left waiting. Our team is giving the same warm, in-person care they always have, now with backup for the busiest moments.
We believe technology in a dental office should do exactly one thing: make your care easier. This is a small change that makes a real difference the next time you need us.
Give it a try
Have a question, or ready to get on the schedule? Book your appointment online or give us a call — day or night, you'll reach a real answer.